Last Updated: 11 November 2026

Welcome to Rocky of Africa Travel and Tours ("RoAfrica", "we", "us", or "our"). These Terms and Conditions govern your use of the website https://roafrica.co.za and the purchase of any tour, activity, or transfer service ("Services") from us.

By making a booking with RoAfrica, you confirm that you have read, understood, and agree to be bound by these Terms.

1. Booking and Confirmation

1.1 All bookings are subject to availability and are only confirmed upon receipt of the required deposit or full payment and our written confirmation (email).
1.2 You must provide accurate personal details (full name, contact information, pickup location) at the time of booking. RoAfrica is not responsible for issues arising from incorrect information provided by you.
1.3 Prices displayed on the website are in South African Rand (ZAR) and are subject to change without notice until a booking is confirmed.

2. Payments

2.1 We accept payments via the Payfast payment gateway (including card payments and Instant EFT) as indicated on our website.
2.2 Full payment or a deposit (as specified during checkout) is required to secure your booking.
2.3 By submitting your payment details, you authorize RoAfrica to charge the total amount reflected on your booking confirmation.

3. Cancellations and Changes by You

3.1 Cancellation requests must be submitted in writing to info@roafrica.co.za .
3.2 Cancellation charges are calculated based on the notice period before the scheduled tour departure:

• More than 7 days prior: Full refund minus a 10% administration fee
• 48 hours to 7 days prior: 50% refund of the total tour cost
• Less than 48 hours or No-show: No refund
  3.3 Certain third-party supplier bookings (e.g., helicopter flights, Victoria Falls packages) may have stricter non-refundable policies which will be communicated to you at the time of booking.

4. Changes or Cancellations by Us

4.1 We reserve the right to modify itineraries due to weather, road conditions, safety concerns, or unforeseen operational requirements. We will offer a suitable alternative where possible .
4.2 If we cancel a tour entirely and cannot offer an alternative, you will receive a full refund of payments made to RoAfrica for that specific tour.

5. Travel Insurance and Risk

5.1 Travel insurance is strongly recommended for all participants to cover medical expenses, cancellation, and personal belongings.
5.2 Some activities (e.g., quad biking, helicopter flights) carry inherent risks. By booking, you acknowledge these risks and agree to follow all safety instructions provided by guides and operators.

6. Passports, Visas, and Health

6.1 It is your sole responsibility to ensure you have valid passports, visas, and any required health certificates for your tour (including cross-border tours to Victoria Falls).
6.2 RoAfrica is not liable for any costs or losses incurred due to your failure to comply with entry requirements.

7. Limitation of Liability

7.1 RoAfrica acts as an agent for third-party suppliers (e.g., transport providers, accommodation, activity operators). We are not liable for any loss, damage, injury, or delay caused by the acts or omissions of these third parties.
7.2 To the maximum extent permitted by South African law, our total liability for any claim arising from your booking shall be limited to the total amount paid by you for the specific Service.

8. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

9. Contact

For any questions regarding these Terms, please contact: info@roafrica.co.za